The best referral efforts I've seen happen by design, not by accident or wishful thinking. Many business people view word of mouth somewhat like the weather: “Sure, it's important, but what can I do about it?” Referrals and word of mouth can be planned and nurtured. Anyone, including business owners, entrepreneurs, sales representatives, staff employees, even individuals serving in a volunteer capacity in any field, can accomplish plenty with a well-structured and systematically executed referral plan for a business. All too often I have seen business people waiting for business to walk through the door. They think because they are good at ...
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